Frequently Asked Questions
Everything you need to know about our signature Basque-style treats.
What makes a burnt cheesecake different from a regular one?
Unlike traditional New York-style cheesecakes, our burnt cheesecakes are baked at a high temperature to achieve a caramelized, charred exterior while maintaining a rich, creamy, and custard-like center.
How should I store my cheesecake upon arrival?
To maintain freshness, please refrigerate your cheesecake immediately. It can be stored in the fridge for up to 5 days. For the best texture, we recommend letting it sit at room temperature for 20 minutes before serving.
Do you offer nationwide shipping?
Yes, we ship nationwide using insulated packaging and cold packs to ensure your cheesecake arrives in perfect condition. We typically ship on Mondays through Wednesdays to avoid weekend transit delays.
Are your cheesecakes gluten-free?
While our classic recipe uses a small amount of flour for structure, we do offer a specific 'Gluten-Free Original' version. Please check the product description carefully before adding to your cart.
What is your return policy for perishable food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or there is an issue with quality, please contact us within 24 hours with photos for a replacement or refund.
Can I customize a cheesecake for a special event?
We offer custom inscriptions and bulk orders for events. Please contact our concierge team at least 7 days in advance to discuss flavors, sizes, and personalized packaging options.