Returns & Exchanges

Due to the perishable nature of our artisanal cheesecakes, we do not accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please contact us within 24 hours of delivery to resolve any issues with your purchase.

Return Process

• 1.
  Document the Issue

  Take clear photos of the packaging and the cheesecake showing any damage or discrepancies immediately upon arrival.

• 2.
  Contact Support

  Email our customer care team at [email protected] with your order number and the attached photographs.

• 3.
  Review Process

  Our team will review your claim within 1 business day to determine if a replacement or store credit is applicable.

• 4.
  Resolution

  If approved, we will expedite a fresh cheesecake to your address or issue a full refund to your original payment method.